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working procedures

Before undertaking any kind of task it is necessary to know the time period necessary, the deadline, translation format and approximate cost of the service. For this reason we request some basic information regarding the text: the working languages, specialisation, length, urgency, and use of the document. We will provide a quote based on the information provided, including a guaranteed delivery date. In certain cases we may request a copy or part of the text before we can provide a quote.

Once a quote has been accepted the translation process begins. The project manager undertakes the role of evaluating any particular requirements, such as a specialist translator, additional tools or materials necessary, for example. He/She is also responsible for ensuring the client is completely satisfied once the work has been delivered.

We are very proud of the service we offer regarding delivery. We always fulfil our deadline obligations even in the most urgent cases; having a great depth of experience in project management and in a variety of fields and subjects.